Important: A valid government ID is required for every adult guest at check-in. Online self check-in is available after successful payment confirmation.
Check-in and check-out
- Standard check-in is from 12:00 noon and standard check-out is by 11:00 AM.
- Early check-in and late check-out are subject to availability and may incur an additional charge.
- Please share your arrival time in advance whenever possible.
Guest ID and occupancy
- All adult guests must provide a valid ID.
- Only registered guests are allowed to stay overnight.
- Room occupancy must match the confirmed booking details.
Payments, cancellations and refunds
- A direct reservation is confirmed only after the booking engine shows successful payment and confirmation. An enquiry or failed or incomplete payment is not a confirmed booking.
- Cancellation and refund conditions shown for the selected rate plan during booking apply to that reservation. Eligible refunds are normally processed within 1 to 7 business days.
- Please keep your booking ID for check-in and support. Date or room changes remain subject to availability and any applicable rate difference.
Quiet hours
- Please keep music and noise low, especially at night.
- The property is suitable for couples, families, workcations and peaceful stays.
- Parties or disruptive gatherings are not permitted without written approval.
Smoking and safety
- Smoking inside rooms is not allowed.
- Please use balconies or designated outdoor areas where permitted.
- Do not move, damage or misuse safety equipment.
Property care
- Guests are responsible for damage caused during their stay.
- Please keep furniture, linens, appliances and kitchenware in good condition.
- Lost keys, damage or excessive cleaning may be chargeable.
Kitchen, food and housekeeping
- Outside food is permitted. Kitchenettes are for light guest use where included in the room category.
- Please keep food-storage and cooking areas clean and switch off air conditioning, fans, lights and appliances when leaving the room.
- Housekeeping times may be coordinated with the property team.
Pets and visitors
- Pets are not allowed on the premises.
- Visitors must be approved by the property team and may need to provide ID.
- The property may refuse entry for safety or policy reasons.